Service Level Agreement
Last updated
Business SLA (99.95%)#
Flowtag targets a monthly uptime of 99.95% for customers using the Business or Enterprise plan with the SLA add-on.
If actual availability falls below this target, eligible customers may receive service credits that reduce future invoices.
Enterprise SLA (99.99%)#
Customers on the Enterprise plan benefit from an enhanced availability target of 99.99%.
If downtime exceeds this threshold, Flowtag may issue service credits based on the impact and duration of the interruption.
What’s Included#
- Monthly uptime target (99.95% or 99.99%, depending on plan)
- Priority investigation of service-affecting incidents
- Eligibility for service credits when uptime targets are not met
- Transparent post-incident summaries for major outages
What’s Not Included#
The SLA does not apply to downtime caused by:
- Internet or network issues outside Flowtag's control
- Customer-side configuration errors
- Third-party services not operated by Flowtag
- Planned maintenance with prior notice
Service Credits#
Service credits are:
- Applied to future invoices
- Not refundable as cash
- Issued only upon request from an authorized account owner
Availability of Full SLA#
A complete Service Level Agreement (including measurement methods, credit tiers, and definitions) is available upon request for Business and Enterprise customers.